Refund and Cancellation Policy

Last updated 23 October 2026

We want you to feel safe paying. Here is exactly when you get your money or your characters back.

Short version: changed your mind within 7 days and have not used any characters from that purchase? Full refund. Audio failed because of us? Characters come back automatically.

1. Cancelling

Plans do not renew by themselves, so there is nothing to cancel and no future charge. Your plan simply ends at the end of the month you paid for.

2. Full refund within 7 days

You may ask for a full refund within 7 days of a purchase if you have not used any characters from that purchase (the characters you spent from your Free allowance do not count against a paid purchase). This applies to plan purchases and top-ups. Write to support@cylindricle.com from your account email with your payment ID or the receipt.

3. After you have used characters

Once characters from a purchase have been used to make audio, that part of the service has been delivered, so we do not refund it. We cannot reverse digital audio you have already received.

4. Failed or faulty audio

If an audio fails to generate, the characters are returned to your balance automatically, and the job does not count towards your audio limit. If an audio was produced but is clearly broken because of a fault on our side, write to us and we will re-generate it or return the characters.

5. If we stop the service or charge you wrongly

If we stop offering the service, you will receive a pro-rata refund for the unused part of your paid period. If you were charged twice or the wrong amount, we will refund the difference in full.

6. Accounts closed for breaking the rules

If we close an account for breaking our terms or acceptable use policy, the purchase is not refunded.

7. How refunds are paid and how long they take

Approved refunds go back to the original payment method through Razorpay. We start them within 3 working days of approval, and your bank usually shows them within 5 to 7 working days. When a refund is processed, the characters it covered are removed from your balance.

8. Disputes

Please write to us before raising a bank dispute so we can fix it quickly. See contact and grievances for how we handle complaints.

Questions about this page? Write to support@cylindricle.com. See also our terms, privacy policy, refund policy and AI voice policy.